SHIPPING
Shipping
We ship within Canada at a flat rate of $15. Every purchase will be shipped using Canada Post. Once the product is shipped, the tracking number, along with all shipping information will be sent to the customer via email. Once your item is dispatched, the customer assumes all responsibility for lost or damaged packages/product.
Delivery times are subject to shipping location.
Orders must be received by 12pm EST Monday-Friday to be processed the same day.
Orders received over the weekend and on major holidays will be processed the following business day. We do not currently offer Saturday or Sunday delivery.
Orders do not require a signature for delivery.
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Standard Expedited - estimated delivery within 4-7 business days from processing of the order |
$15 CDN, plus applicable taxes |
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Xpresspost - estimated delivery within 3-5 business days from processing of the order * |
$25 CDN, plus applicable taxes |
The shipping rates and terms for orders shipped within the United States are as followed:
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Options |
Cost |
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Standard Ground - estimated delivery within 7-10 business days from processing of the order* |
$25 CDN, plus applicable taxes |
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Expedited - estimated delivery within 4-7 business days from processing of the order* |
$50 CDN, plus applicable taxes |
To inquire about ordering for delivery outside of the above countries and to inquire about other shipping options within Canada or the United States, please contact shop@shopbellaboutique.ca
Inventory
If the product you purchase is NOT currently available, we will contact you via email within 1 business day to notify you.
Returns
At Bella, we want you to be entirely satisfied & happy with your purchase. We will happily accept the return of regular priced merchandise for a credit note or exchange if your item meets the following guidelines.
Merchandise is in its originally purchased condition. It has not been worn, altered or washed. Merchandise must have all original tags attached. Package is postmarked for return within 14 days of purchase. A return authorization number is clearly marked on the outside of the package.
Please call 416-440-8852 OR email shop@shopbellaboutique.ca to obtain a return authorization. In order to receive a credit or exchange item, merchandise must be received no later than 10 days after the return authorization was issued. A credit for the item being returned will be issued onto a gift card once the items have been received and checked at the store. Items that are outside of the 14 day window will not be accepted.
Returns without an authorization number will NOT be accepted.
All SALE merchandise is FINAL SALE & cannot be returned/exchanged under ANY condition.
At Bella, we are not responsible for the loss or delay of packages being returned. As a suggestion, when shipping your return to the Toronto store, we recommend using a shipping option that provides a TRACKING NUMBER, and INSURANCE. All return fees are at the expense of the purchaser.
Returns can also be made in store, original receipt must be present.
498 Eglinton Ave West
Toronto, Ontario
M5N1A5
416-440-8852